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Privacy Policy

Recycle&Go General Trading LLC www.recyclengo.com Last updated: July 2026

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1. Who We Are

Recycle&Go General Trading LLC ("Recycle&Go", "we", "us", or "our") is a sustainable packaging company headquartered at Rasis Business Centre, 6th Floor, Office 76-79, Al Barsha 1, Dubai, UAE.

We transform post-consumer plastic waste into traceable, reusable branded products. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.recyclengo.com, interact with our Digital Product Passport (DPP), or communicate with us.

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2. Information We Collect

a) Information you provide directly

• Contact and enquiry forms — name, email address, company name, job title, phone number, and any message content you submit via our "Work With Us" or contact pages.

• Demo and booking requests — details you provide when booking a product demo or consultation.

• Newsletter and download sign-ups — email address and name if you subscribe to communications or download our Beginner's Guide.

b) Digital Product Passport (DPP) scanning

When a consumer scans a QR code on a Recycle&Go product to access the Digital Product Passport, we may collect:

• Device type and browser information

• Approximate geographic location (country/city level, derived from IP address)

• Scan timestamp

• Product identifier scanned

We do not require you to create an account or submit personal details to view a product's traceability record.

c) Information collected automatically

When you visit our website, we (and our service providers, including Wix.com) may automatically collect:

• IP address

• Browser type and version

• Pages visited and time spent on each page

• Referring website or search terms

• Device and operating system information

• Cookie identifiers (see Section 6)

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3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries, demo requests, and business conversations

• Send you information, updates, and marketing communications you have opted into

• Provide access to downloadable resources

• Operate and improve our website and Digital Product Passport experience

• Analyse website traffic and usage patterns to improve our content and services

• Verify and report on product traceability and circularity metrics (in aggregate, anonymised form)

• Comply with our legal obligations

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4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contractual necessity — to fulfil or enter into a business relationship with you or your organisation

• Legitimate interests — to operate and improve our website, communicate about our services, and conduct B2B marketing activities

• Consent — where you have opted in to receive marketing emails or newsletter communications (you may withdraw consent at any time)

• Legal obligation — where processing is required by applicable law

If you are located in the European Economic Area (EEA) or the United Kingdom, these bases align with Article 6 of the UK/EU General Data Protection Regulation (GDPR).

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5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers — including Wix.com (website hosting and analytics), email marketing platforms, and CRM tools, who process data on our behalf under appropriate data processing agreements

• Certification and audit bodies — where required to verify recycled content claims (only non-personal, supply chain data)

• Legal and regulatory authorities — where required by law or to protect our legal rights

• Business transfers — in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality obligations

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6. Cookies

Our website uses cookies and similar tracking technologies. These include:

• Essential cookies — necessary for the website to function correctly (e.g., session management via Wix)

• Analytics cookies — to understand how visitors use our site (e.g., page views, traffic sources)

• Marketing cookies — to track the effectiveness of our campaigns (where applicable)

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

For full details on Wix's cookie practices, refer to Wix's Privacy Policy.

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7. International Data Transfers

Recycle&Go operates from the UAE. If you are accessing our website from the EEA, UK, or other regions with data protection laws, your information may be transferred to and processed in countries that may have different data protection standards.

Where such transfers occur, we rely on appropriate safeguards (such as standard contractual clauses) to protect your information.

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8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:

• Enquiry and contact data — retained for up to 3 years from last contact

• Marketing contact data — retained until you unsubscribe or withdraw consent

• Website analytics data — typically retained for 26 months (subject to our analytics provider's settings)

• DPP scan data — retained in aggregated/anonymised form indefinitely for supply chain reporting purposes

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9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you

• Correction — request that inaccurate or incomplete data be corrected

• Deletion — request that we delete your personal data ("right to be forgotten")

• Restriction — request that we restrict processing of your data in certain circumstances

• Portability — request your data in a structured, machine-readable format

• Objection — object to processing based on legitimate interests or for direct marketing

• Withdraw consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing

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To exercise any of these rights, please contact us at the details below. We will respond within 30 days.

If you are in the UAE, your rights are also protected under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL).

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10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website is hosted on Wix.com, which maintains its own security certifications and infrastructure protections.

No method of transmission over the internet is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

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11. Children's Privacy

Our website and services are intended for business professionals and adult consumers. We do not knowingly collect personal information from individuals under the age of 16. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

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12. Links to Third-Party Sites

Our website may contain links to third-party websites (including Instagram and LinkedIn). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

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14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Recycle&Go General Trading LLC Rasis Business Centre, 6th Floor, Office 76-79 Al Barsha 1, Dubai, UAE

Website: www.recyclengo.com

 

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